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NewZapp Knowledge Base
NewZapp Help Centre
Recent Articles
URLs - Linking to a hosted SharePoint document in NewZapp
There may be occasions where you need to link to a document (PDF/Word Doc/PowerPoint/ Excel file etc) which has been hosted on your SharePoint or intranet site. As these sites may have levels of access associated with the logged in user, it is ...Animated GIF support - Email Client List
Animated GIF's are great to use in an email to tell a story, however, not all Email Clients will display more than the first frame of a GIF. Desktop Clients Webmail Clients Mobile Clients Outlook 2000-2003 ✓ Gmail ✓ iOS Mail ✓ Outlook 2007-2019 ✘ G ...Email client support for anchor links
Not all email clients support anchor links, which means that if a subscriber is clicking your table of contents link or back to the top link they will not jump to the anchor point. This is nothing that NewZapp can control or force the email reader to ...Why do my emails have strange white lines in Outlook?
So, you opened an HTML email in Outlook 2016 on a PC and noticed there are horizontal 1px white or other coloured lines appearing in odd places. Yet this doesn’t happen in any other email readers, desktop or otherwise. It doesn’t even happen in ...How to add a calendar invite to a campaign
You can now upload a calendar invite into your NewZapp account within a few easy clicks which will allow your contacts to add your event to their calendar! Perfect if you have a webinar, a weekly meeting or would like to invite them to an event. ...
Popular Articles
What is a CID number and where do you find it?
A CID number is your Customer ID Number and every account's CID is unique. Whenever you need help with your account it's always best to refer to your CID number so our support team know exactly which account you're referring to. Your CID number is ...Do you have any free button graphics I can use in my email?
Hello and welcome to our latest and greatest freebie, Button Pack 1... You can download individual buttons by using right-click “Save as..” or download a zip file of all the buttons in each style using the links provided. Simply save and unzip these ...How do I change my password?
If you ever need to change your account's password, these are the steps to follow: Go to the NewZapp login screen via www.newzapp.co.uk Click on the link that says "Forgotten your password? Click here to reset it" On the next screen, enter your ...I can't login to my account!
If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...Is there a risk of me re-importing an email address that's unsubscribed from my list?
No, any unsubscribed addresses will not be allowed to be re-added into your account. If you look on the "Contacts" tab, under "Contact Import History & Status" you can click on "details" of each import. Here you can see how many were imported and it ...