How do I cancel my account?

How do I cancel my account?

You can cancel your account at any time by contacting your Account Manager on 01392 447200.

As per our terms and conditions, 1 month's notice is required from your monthly billing date.

For example, for a monthly renewal; if you cancel on the 25th of August, but your licence renewed on the 10th of August, you will need to provide notice from the 10th of September. 

Once done you'll have continued access and usage of the account until the end of its current licence period. All customer details, subscriber data, reports and emails will be erased after this date, and any users of the account will be unable to login.

Annual customers, must give 1 months notice in writing by contacting

To view your current licence period:
  1. Select your account tab and select Products.
  2. Here you will be able to see how much email quota you have left to use, which product you are on and when the licence is due for automatic renewal (the expiry date)

    • Related Articles

    • I can't login to my account!

      If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
    • How to review all actions of users in my NewZapp account

      This guide takes you through your account’s Audit Trail screen. To open this screen, click the Avatar in the top right hand corner, choose Account Settings and then choose “Audit Trail”. What is the Audit Trail? A log of every key action undertaken ...
    • How to send your email

      Once you are happy with an email it's time to send it to your database of contacts. Sending 1. Once you are happy with the email click on the ‘Next’ button located in the top right corner of your screen, this will automatically save any unsaved ...
    • How do I cancel a scheduled campaign?

      Someone has asked for the Campaign to be stopped while some final information is sent over to be added. Not to worry, because you've allowed extra time between send, you can stop your Campaign from sending by returning to 'Create & Send'. We can see ...
    • NewZapp API

      The NewZapp API makes it easy for programmers to integrate many of NewZapp’s features into other applications. We've also put together a detailed guide for developers. This document outlines the structure of the NewZapp Web API. It contains a list of ...