How do I change my password?

How do I change my password?

We cannot tell you, update or change your password.  Because we do not know what it is! If you forget, lose or need to change your password, these are the steps to follow. 

Updating your password

  1. Go to the NewZapp login screen via 
  2. Click on the link that says "Forgot Password?"
  3. On the next screen, enter your email address and then click the button "Continue".
  4. The following screen confirms that a password Reset email has been sent to the account holder's email address, this address is confirmed on screen at this point.
  5. In your inbox you should now have received a new email, subject line "Reset Password". In this email click the button to "Reset Password".
  6. A new browser window will open, please follow the instructions on screen. 

Use NewZapp without a password

If you have a Microsoft Account connected to your email. You can log in using 'Continue with Microsoft Account' which will authenticate your login and mean you won't have to remember a new password! 

    • Related Articles

    • I can't login to my account!

      If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
    • How to manage users for my NewZapp account

      Manage Users You have control over who has access to your NewZapp account. Follow the steps in the video below to add, remove or control the access level of your users. Only users with "Manage Users" permissions set on your account can control users. ...
    • Changing text colour with a hex value

      When you have a bespoke template made for your NewZapp account, a range of branded colours will usually have been set within your Custom Modules If you are using one of the free templates then Black will probably have been set as the default. No ...
    • How to change background colours in an email

      The appearance section on your editor allows you to choose a background colour.  The email background colour choice is always available. Click on the colour swatch and select your chosen background colour from the palette, or type / paste the ...
    • How to log in to NewZapp using Okta as your Identity Provider

      NewZapp Single Sign-On (SSO) Integration Guide for Okta Supported Features SP Initiated Auth Flow: SSO using OIDC initiated via NewZapp Requirements Administrative access to an Okta organization. Configuration Steps Open a new tab/window in your ...