How do I see unsubscribers from a campaign?

How do I see unsubscribers from a campaign?

To find someone who has previously unsubscribed, you can search in your 'Contacts' dashboard



In the instance above, I'm searching all contacts, but if you wanted to search in a Group, the only thing step you need to do from this view is click into the Group from the left side.


To find someone who has unsubscribed, you will want to search for the email address



You may then see this screen.


Not to worry, that's because we're searching with the 'Status' Subscribers rather than Unsubscribes.



You'll now find your contact.


Top tip - even if you were to remove this contact from your Database, they can't be readded because NewZapp will recognise that they have previously unsubscribed.


If you then want to see when they have unsubscribed, you can click into this contact to open their Card:



Make sure to open the GDPR screen by clicking the tab and then you'll have the date and time that the individual has unsubscribed, or in this case been unsubscribed by an admin in NewZapp.

    • Related Articles

    • Understanding your reports

      The importance of tracking and measuring your email marketing campaigns cannot be overstated. It eliminates the guesswork and enables you to calculate your campaign ROI (return on investment), so you know just how effective it was and whether you ...
    • How do I unsubscribe/resubscribe someone?

      Every email sent from NewZapp contains a link for the contact to unsubscribe or manage their preferences and pick which public Groups they wish to belong to. If you want to unsubscribe a Contact yourself, you can do so from within your account. In ...
    • How do I remove unsubscribers from my account?

      'Unsubscribers' are Contacts who have either clicked on the unsubscribe link in an email sent to them, or who have been unsubscribed by an Administrator from within the account. 'Unsubscribed Bounces' are Contacts who been unsubscribed automatically ...
    • Contact Import Report

      Once your file has finished importing you will be able to view a summary report of the upload. Please note that this information is only available for 1 week. If you select 'Import History' in Blue. You'll then see the import history above. In this ...
    • How do I cancel a scheduled campaign?

      Someone has asked for the Campaign to be stopped while some final information is sent over to be added. Not to worry, because you've allowed extra time between send, you can stop your Campaign from sending by returning to 'Create & Send'. We can see ...