How do I update my payment details?
To update your payment details, you will need to contact your account manager either by phone (01392 447200) or by emailing email@example.com
A link will then be sent to the primary billing contact on the account which lasts for 7 days. You will be able to update your payment information on this secure page which will link to your billing system.
Please note that you will need to click the continuous payment authority box to ensure that your monthly billing is not interrupted.
I need a copy of my invoice
In your NewZapp account go to 'Account' and select invoices. Here you can view or download your invoices. Please contact us on firstname.lastname@example.org if you cannot access your invoice or require a statement of payments and invoices. Please provide ...
How to… Contact Card
Each Contact has all their details stored in their Contact Card. To open a Contact’s card, go to the Groups area in the Contacts section and click on a Contact in the data table. The Contact card is made up of 5 information tabs – Details, Groups, ...
How to… Email Details
When creating a brand new email, the first step is to enter information on the Email Details step. The Email Details panel contains these details, associated with the email you are working on. Here you can review, add to or edit these details. All ...
How do I change my login details?
Your login details consist of a username and password, both will have been generated by the NewZapp system and issued to the email address that registered the account. You cannot change an account username, but you can change it's password. To do ...
Can I look up who's unsubscribed from my list?
Yes, if you go into the "Contacts" tab, and then into your "Groups" area. Click to load "All Contacts". The data which loads on screen is a list of all your current Contacts. To switch to a different data pool, click on the "Show Search Filters" ...