How to clear your cache

How to clear your cache

When you view a page or a website in your browser some of these pages and images are saved to your computer in order to speed up loading of the website. The problem is if the webpage is updated then your browser could still be loading the saved content, so this is why we recommend that you either hard refresh the page (Ctrl + F5) or clear your browsers cache.

Below we have written guides on how you can do this in Google Chrome, Firefox, Microsoft Edge, and Safari. Please note these instructions may differ depending on the browser version your are using.

Google Chrome

  • Click the "Customise and control Google Chrome" Icon top right of the browser window, or CTRL+H

  • Select “More tools” from the menu

  • Select "Clear browsing data"

  • In the pop-up thatb opens, make sure "Cookies and other site data" and "Cached images and files" are selected

  • Change the Time range to "All time"

  • Click "Clear data" to confirm

  • Exit and re-launch the browser.

Microsoft Edge

  • Go to the 3 dots in the top right hand corner of the browser

  • From the drop down, click 'Settings'

  • Select 'Privacy, search, and services'

  • Under 'Clear Browsing Data' Click 'Choose what to clear'

  • Make sure 'Cookies and saved website data' and 'Cached data and files' are ticked

  • Click 'Clear Now'

  • Exit and re-launch the browser

Mozilla Firefox

  • Click the 3 lines in the top right of the browser window

  • Click on 'History'

  • Click on 'Clear Recent History' 

  • Select 'Cache' and any others you wish to clear

  • Click 'Ok'

  • Exit browser and re-open

    • Related Articles

    • I can't login to my account!

      If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
    • How to manage users for my NewZapp account

      Manage Users You have control over who has access to your NewZapp account. Follow the steps in the video below to add, remove or control the access level of your users. Only users with "Manage Users" permissions set on your account can control users. ...
    • How to add an online sign-up form for your website

      NewZapp can generate code for you to add a simple sign-up form to your website and help grow your audience. - Go to Account Settings and then Sign-Up Form - Click the ‘Copy to clipboard ’ button - Paste the code into any HTML page on your website ...
    • How does NewZapp fit in the GDPR?

      NewZapp Email Marketing is a Data Processor. We hold a copy of and process your Data Subjects. In a nutshell, we send your email marketing campaigns to your subscribers, got to love legal jargon! You are the Data Controller. You always have been, you ...
    • Reports - Data

      You're analysing your data and you want to be able to see how many people are not opening your campaigns, well look no further, I'll show you: In Reports, you'll click into the Campaign that you'd like to analyse and you'll be presented with the ...