You have control over who has access to your NewZapp account. Follow the steps in the video below to add, remove or control the access level of your users.
Only users with "Manage Users" permissions set on your account can control users. If you would like to change any users and you do not have this permission level you will need to contact the person in your organisation that does. We cannot do this for you.
If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
NewZapp Single Sign-On (SSO) Integration Guide for Okta Supported Features SP Initiated Auth Flow: SSO using OIDC initiated via NewZapp Requirements Administrative access to an Okta organization. Configuration Steps Open a new tab/window in your ...
This guide takes you through your account’s Audit Trail screen. To open this screen, click the Avatar in the top right hand corner, choose Account Settings and then choose “Audit Trail”. What is the Audit Trail? A log of every key action undertaken ...
You can cancel your account at any time by contacting your Account Manager on 01392 447200. As per our terms and conditions, 1 month's notice is required from your monthly billing date. For example, for a monthly renewal; if you cancel on the 25th of ...
The ‘CTR’ (click through rate) of an email campaign is calculated by taking the number of email campaign opens, and dividing this by the number of those emails which were clicked. NewZapp records CTR as a percentage, as well as in actual terms, in ...