Settings
How to log in to NewZapp using Okta as your Identity Provider
NewZapp Single Sign-On (SSO) Integration Guide for Okta Supported Features SP Initiated Auth Flow: SSO using OIDC initiated via NewZapp Requirements Administrative access to an Okta organization. Configuration Steps Open a new tab/window in your ...
nhs.net Application Accounts
Initial Setup On our Trusted Delivery platform, your account connects to an @nhs.net application account. Details on how this is created can be found here: https://support.nhs.net/knowledge-base/application-account/ Once set up by your I.T team, the ...
How to review all actions of users in my NewZapp account
This guide takes you through your account’s Audit Trail screen. To open this screen, click the Avatar in the top right hand corner, choose Account Settings and then choose “Audit Trail”. What is the Audit Trail? A log of every key action undertaken ...
How to manage users for my NewZapp account
Manage Users You have control over who has access to your NewZapp account. Follow the steps in the video below to add, remove or control the access level of your users. Only users with "Manage Users" permissions set on your account can control users. ...
Report Email Abuse
NewZapp provides a service, which allows users to send emails to multiple recipients. NewZapp fully supports the use of email as a marketing channel but does not provide its services for the purpose of Unsolicited Commercial Email (UCE) or SPAM. All ...
What is a Customer ID number (CID) and where do you find it?
What is a CID? A Customer ID number (CID) is your accounts unique reference. Whenever you need help with your account your CID number allows our support team know exactly which account you're referring to and help you much quicker. Especially if you ...
I can't login to my account!
If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
How do I set my bounce threshold?
You can set the threshold for soft bounces. This means that when a contact bounces a certain number of times NewZapp will automatically hard bounce them and they will be unsubscribed. This can be done by visiting 'Account Settings' by clicking on ...
How do I change my password?
We cannot tell you, update or change your password. Because we do not know what it is! If you forget, lose or need to change your password, these are the steps to follow. Updating your password Go to the NewZapp login screen via my.newzapp.co.uk ...
How to clear your cache
When you view a page or a website in your browser some of these pages and images are saved to your computer in order to speed up loading of the website. The problem is if the webpage is updated then your browser could still be loading the saved ...
Email Authentication
What is Email Authentication Email authentication (or email validation) is the process used to verify the source and legitimacy of your email message. As you may have seen in news articles online, full authentication is vital for email delivery to ...
Popular Articles
What is a Customer ID number (CID) and where do you find it?
What is a CID? A Customer ID number (CID) is your accounts unique reference. Whenever you need help with your account your CID number allows our support team know exactly which account you're referring to and help you much quicker. Especially if you ...
What's Preview Text and how do I use the 'Johnson Box'?
What's the 'Johnson Box'? The Johnson Box is the preview text, this (sometimes referred to as pre-header text) is the very first line of real text in an email, which appears in the Inbox. It's a preview of the email's content. Which you can see ...
How do I change my password?
We cannot tell you, update or change your password. Because we do not know what it is! If you forget, lose or need to change your password, these are the steps to follow. Updating your password Go to the NewZapp login screen via my.newzapp.co.uk ...
I can't login to my account!
If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
Is there a risk of me re-importing an email address that's unsubscribed from my list?
No, any unsubscribed addresses will not be allowed to be re-added into your account. Once you have imported your new contacts, you can go to 'Import History', select the most recent import, and download the report. You'll then see which contacts have ...