Importing and Exporting
Deleting specific contacts from a group
Using filters you can delete contacts from a group based on a filter of your choosing. Say for example you have uploaded a list into a new group and you want to delete the contacts from that group who are already in your account in other groups. ...
How to collect more data when a contact signs up
With the NewZapp sign up form, you can collect the basic information about your contact such as email address (required), first name, last name and company name however there may be occasions where you wish to collect more information to offer ...
Can I use check boxes in a sign-up form?
Creating a sign-up form online is a really productive way of growing your database and seamlessly adding data to your account. Brand new contacts can opt-in and supply you with details about their preferences which will then help you send them emails ...
The do’s and don’ts of personalisation
Personalisation has long been a proven tactic for email marketers. One of the reasons why it’s so effective is because it engages readers on a (you guessed it) personal level! If you’ve ever used mail merge in Word or Excel, then you’ll find this a ...
What is the ungrouped folder?
The ungrouped folder within in your contact groups is a house for those contacts who haven't been allocated to a contact group. These contacts can be sent to when completing a mass mailing (to all contacts) but not from the group 'ungrouped'. You ...
What is a contact card?
Each Contact has all their details stored in their Contact Card. To open a Contact’s card, go to the Groups area in the Contacts section and click on a Contact in the data table. The Contact card is made up of 5 information tabs – Details, Groups, ...
How to use 'Tags' instead of 'Folders'
Tags - who, what, when, where, how? When creating a Group or doing some house keeping, you're able to associate a Group with a Tag. Imagine you're revising for an exam, when filtering through a book you might add a post-it note to the page so that ...
How to use segments to boost your engagement results
Your newsletter is sent weekly and you want to ensure your audience is engaging with the content within, perhaps you have important information regarding the company inside that you need people to open. It would be great to have a way to create a ...
What is suppression and how is it used?
Do you have a particular Contact or Group of Contacts you don’t want to receive a certain campaign? Suppression is an ideal means to temporarily exclude anyone from your email campaign(s). You can easily suppress and unsuppress individual ...
How to filter contacts
NewZapp’s filter options give you the ability to easily search through your Contacts. You can filter by any Data or Custom Tag, or combination of both - meaning if you have the information, there’s a filter to find it. Go to contact Click groups in ...
How to manage your contact groups
Groups are a static list of Contacts that allow you to separate out your data. Groups will remain unchanged unless you manually add or remove Contacts, or if you have connected your account to an online signup page or via API. Groups are generally ...
Active contacts - Discontinued Unlimited product
This guide is applicable to any account which is on our discontinued Unlimited product. An Active Contact is any unique email address you upload, store and/or send to during a billing period. Frequently Asked Questions Where can I see how many ...
How to export your contacts
How to Export a list of Contacts 1. Go to the ‘Contacts’ section of your account 2. Ensure you're in the 'Groups' section, which you can check in Grey on the left handside. 3. You now have your list of Groups on the left hand side, if you go to 'All ...
Contacts overview (Dashboard)
The Contacts Dashboard is an information zone. Here you can check your Contact, Group and Segment totals, add/remove/amend Contacts. Import Summary Once your file has finished importing you will be able to view a summary report of the upload. To ...
What is a Custom Field?
Adding a Custom Field to your account so that you can import more data is only going to enhance the ability of personalising your communications, where you can then Segment based on data and even personalise your comms within the Editor based on ...
How to turn on the Double Opt-in email setting in your NewZapp Account
Double opt-in’ is a setting that works with your website's email signup form. It triggers a process whereby an online Contact is required to confirm their sign-up via a link emailed to them. Only once they have clicked the link in the email to ...
How to add an Outlook contact group or distribution list into NewZapp
Distribution lists (or Contact Groups as they're sometimes called) are a means for you to email a group of people from Outlook, by entering just one email address. For example you might have a staff@ email address that sends an email to every staff ...
Will contacts who are in 2 or more groups receive multiple emails?
You can send your email campaign to multiple groups. You can select all the groups that you would like to send to in the Sending Options screen in NewZapp. If sending a campaign out to a contact which is included in more than one group. That person ...
Contact Status Terminology
Inside NewZapp a contact can be held under a variety of categories and terms. This article details some of the core contact status terminology in your account and how to use them correctly. Unsubscribed The contact has been completely removed ...
How to find the Group ID
The Group ID is a unique number assigned to each individual group that you have created. A Group ID is required when you are setting up a sign up form on your website or setting up a sign up form on your Facebook page. Having the correct ID number ...
Contact Import Report
Once your file has finished importing you will be able to view a summary report of the upload. Please note that this information is only available for 1 week. If you select 'Import History' in Blue. You'll then see the import history above. In this ...
NewZapp API
The NewZapp API makes it easy for programmers to integrate many of NewZapp’s features into other applications. We've also put together a detailed guide for developers. This document outlines the structure of the NewZapp Web API. It contains a list of ...
Getting started with Contact Uploading
Getting your contacts ready for Import Your database of contacts can be imported en mass via NewZapp's import contact function. To ensure a successful import we recommend: Your database is formatted correctly in an application such as Excel. You've ...
Common email bounces and how to deal with them
Bounced emails are unavoidable in email marketing, what matters is how you deal with them. In this article we look at the different bounce categories and what actions you should take if you get them. Hard and soft bounces To keep your subscriber list ...
How to add an online sign-up form for your website
NewZapp can generate code for you to add a simple sign-up form to your website and help grow your audience. - Go to Account Settings and then Sign-Up Form - Click the ‘Copy to clipboard ’ button - Paste the code into any HTML page on your website ...
Is there a risk of me re-importing an email address that's unsubscribed from my list?
No, any unsubscribed addresses will not be allowed to be re-added into your account. Once you have imported your new contacts, you can go to 'Import History', select the most recent import, and download the report. You'll then see which contacts have ...