The Drag and Drop Editor
How to create a QR Code
When in Create & Send, you'll have 3 options along the white banner, you'll want to go into QR Codes. You then will have all the QR Codes available to you that have been made in your account previously. To create a QR Code is easy and there's many ...
Issues when pasting in text to a text block?
Recently we have received feedback where when you have been building your campaigns and perfecting your tone of voice within your comms, the space 'withintext' is removed. No matter how hard you try, it continues to push your buttons and cause ...
Sending Wizard Guide
Once you have created your email and it is ready to send, the next steps are to proof it and then finally send, how exciting! Sending 1. Once you are happy with the email click on the ‘Next’ button located in the top right corner of your screen, this ...
How to create an email
Welcome to your NewZapp email editor We listened to your suggestions for the email editor and made them happen! The next NewZapp software update is officially here and you now have access to a brand-new email editor! How will I know how to use it? ...
Linking to a hosted SharePoint document in NewZapp
There may be occasions where you need to link to a document (PDF/Word Doc/PowerPoint/ Excel file etc) which has been hosted on your SharePoint or intranet site. As these sites may have levels of access associated with the logged in user, it is ...
How to add a calendar invite to a campaign
You can now upload a calendar invite into your NewZapp account within a few easy clicks which will allow your contacts to add your event to their calendar! Perfect if you have a webinar, a weekly meeting or would like to invite them to an event. ...
Changing text colour with a hex value
When you have a bespoke template made for your NewZapp account, a range of branded colours will usually have been set within your Custom Modules If you are using one of the free templates then Black will probably have been set as the default. No ...
My colleague forwarded an email to me, why doesn’t it look right?
Once you click to forward an email to someone, your email application takes control over the look and layout. Each application will re-interpret and even re-write the email code in their own different way. This is because they all have different ...
Can you include video in emails?
There’s no doubt that using video engages your subscribers. It’s attention grabbing and adds a new dimension to your message that can generate more interest than text alone. The millions of training, product, presentation, tutorial and demonstration ...
How to send your email
Once you are happy with an email it's time to send it to your database of contacts. Sending 1. Once you are happy with the email click on the ‘Next’ button located in the top right corner of your screen, this will automatically save any unsaved ...
How to create a landing page
A landing page is a page of information hosted online that you link to from an email campaign. Landing pages are an ideal tool to avoid emails becoming too long and/or as a means to gather engagement statistics, for example which items/topics in your ...
How to add images to your emails
Upload images into your account via the Images panel. Once uploaded, your images are ready add into your email. You can upload the following image types: .jpg .jpeg .gif (including animated gifs) .png Maximum accepted file size is 1MB. For more ...
How to personalise your emails
Add that personal touch to your email with the drop of a block, using Personalisation Tags created from details in the contacts database in your NewZapp account. This panel contains pre-made Personalisation Tags for the following items: Title First ...
How to change background colours in an email
The appearance section on your editor allows you to choose a background colour. The email background colour choice is always available. Click on the colour swatch and select your chosen background colour from the palette, or type / paste the ...
How to add your email details
Once you have finished your email and clicked next you will be taken to the email details panel. This panel contains these details, associated with the email you are working on. Here you can review, add to or edit these details. All details in this ...
How to attach documents to your email
You can upload PDF, PowerPoint, Word, Excel and Calendar file documents to your account via the Documents panel under Account. You can upload .PDF documents up to 5mb in size. Upload your file by dragging it onto or by clicking on the Drop files to ...
How to create custom modules for your emails
https://www.youtube.com/watch?v=dxDjnIW1AqY&t=46s Do you want to use a particular section over and over again? Well, the Custom Module feature is about to become your new best friend. A Custom Module is a section of your email you have previously ...
What's Preview Text and how do I use the 'Johnson Box'?
What's the 'Johnson Box'? The Johnson Box is the preview text, this (sometimes referred to as pre-header text) is the very first line of real text in an email, which appears in the Inbox. It's a preview of the email's content. Which you can see ...
Creating anchor links in an email
Making anchor links in an email can be helpful if you have lots of news items or a few very long ones, and you want to include an "In this issue" style index at the top. But first of all we'd recommend writing your entire email and adding all the ...
How do I cancel a scheduled campaign?
Someone has asked for the Campaign to be stopped while some final information is sent over to be added. Not to worry, because you've allowed extra time between send, you can stop your Campaign from sending by returning to 'Create & Send'. We can see ...
Popular Articles
What is a Customer ID number (CID) and where do you find it?
What is a CID? A Customer ID number (CID) is your accounts unique reference. Whenever you need help with your account your CID number allows our support team know exactly which account you're referring to and help you much quicker. Especially if you ...
What's Preview Text and how do I use the 'Johnson Box'?
What's the 'Johnson Box'? The Johnson Box is the preview text, this (sometimes referred to as pre-header text) is the very first line of real text in an email, which appears in the Inbox. It's a preview of the email's content. Which you can see ...
How do I change my password?
We cannot tell you, update or change your password. Because we do not know what it is! If you forget, lose or need to change your password, these are the steps to follow. Updating your password Go to the NewZapp login screen via my.newzapp.co.uk ...
I can't login to my account!
If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
Is there a risk of me re-importing an email address that's unsubscribed from my list?
No, any unsubscribed addresses will not be allowed to be re-added into your account. Once you have imported your new contacts, you can go to 'Import History', select the most recent import, and download the report. You'll then see which contacts have ...