Popular Articles
What is a Customer ID number (CID) and where do you find it?
What is a CID? A Customer ID number (CID) is your accounts unique reference. Whenever you need help with your account your CID number allows our support team know exactly which account you're referring to and help you much quicker. Especially if you ...
What's Preview Text and how do I use the 'Johnson Box'?
What's the 'Johnson Box'? The Johnson Box is the preview text, this (sometimes referred to as pre-header text) is the very first line of real text in an email, which appears in the Inbox. It's a preview of the email's content. Which you can see ...
How do I change my password?
We cannot tell you, update or change your password. Because we do not know what it is! If you forget, lose or need to change your password, these are the steps to follow. Updating your password Go to the NewZapp login screen via my.newzapp.co.uk ...
I can't login to my account!
If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
Is there a risk of me re-importing an email address that's unsubscribed from my list?
No, any unsubscribed addresses will not be allowed to be re-added into your account. Once you have imported your new contacts, you can go to 'Import History', select the most recent import, and download the report. You'll then see which contacts have ...