Popular Articles
What is a Customer ID number (CID) and where do you find it?
What is a CID? A Customer ID number (CID) is your accounts unique reference. Whenever you need help with your account your CID number allows our support team know exactly which account you're referring to and help you much quicker. Especially if you ...
What's Preview Text and how do I use the 'Johnson Box'?
What's the 'Johnson Box'? The Johnson Box is the preview text, this (sometimes referred to as pre-header text) is the very first line of real text in an email, which appears in the Inbox. It's a preview of the email's content. Which you can see ...
How do I change my password?
We cannot tell you, update or change your password. Because we do not know what it is! If you forget, lose or need to change your password, these are the steps to follow. Updating your password Go to the NewZapp login screen via my.newzapp.co.uk ...
I can't login to my account!
If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
Is there a risk of me re-importing an email address that's unsubscribed from my list?
No, any unsubscribed addresses will not be allowed to be re-added into your account. Once you have imported your new contacts, you can go to 'Import History', select the most recent import, and download the report. You'll then see which contacts have ...
Recent Articles
QR Codes - Assigning Content
If you were looking to change or delete the content on your QR Code, you would select 'Deactivate' in Red on the right side of the dashboard. Once deactivated, you'll see the content history of what content has been assigned in the past as well as ...
Reports - Print
Print! Who, what, when, why, where? Do you need to send updates of data and performance to members of team or management? Look no further, there's a super easy readable report for you to print as a PDF file at the click of a button. On the left you ...
Reports - Social
Once you have sent a campaign, you can then visit the Reports for this campaign and take the Share links based on the platforms that you would share your comms. You can find the URL's for sharing here - This is where you'll then copy the link ...
Reports - Device
Why is this tab actually really insightful, you may ask? Well, with Devices if here are more viewing on a Mobile device, you may want to consider having more 1 Container, Structures. With Videos, Buttons and clear visual clickable content within your ...
Reports - Data
You're analysing your data and you want to be able to see how many people are not opening your campaigns, well look no further, I'll show you: In Reports, you'll click into the Campaign that you'd like to analyse and you'll be presented with the ...
What's Your Customer ID (CID)?
So we can help you quickly & efficiently please quote your CID (Customer Identification Number) on all tickets. (Especially if you have multiple accounts with us.)
What is my CID?