What is a Customer ID number (CID) and where do you find it?
What is a CID? A Customer ID number (CID) is your accounts unique reference. Whenever you need help with your account your CID number allows our support team know exactly which account you're referring to and help you much quicker. Especially if you ...
What's Preview Text and how do I use the 'Johnson Box'?
What's the 'Johnson Box'? The Johnson Box is the preview text, this (sometimes referred to as pre-header text) is the very first line of real text in an email, which appears in the Inbox. It's a preview of the email's content. Which you can see ...
How do I change my password?
If you ever need to change your account's password, these are the steps to follow: Go to the NewZapp login screen via www.my.newzapp.co.uk Click on the link that says "Forgot Password?" On the next screen, enter your email address and then click the ...
I can't login to my account!
If you are having trouble logging in to NewZapp it may be due to one of two things: 1) You may be using an incorrect username and/or password. If you are seeing this message on the login screen: Invalid username or password. Please check fields and ...
Is there a risk of me re-importing an email address that's unsubscribed from my list?
No, any unsubscribed addresses will not be allowed to be re-added into your account. Once you have imported your new contacts, you can go to 'Import History', select the most recent import, and download the report. You'll then see which contacts have ...
How to create a QR Code
When in Create & Send, you'll have 3 options along the white banner, you'll want to go into QR Codes. You then will have all the QR Codes available to you that have been made in your account previously. To create a QR Code is easy and there's many ...
How to log in to NewZapp using Okta as your Identity Provider
NewZapp Single Sign-On (SSO) Integration Guide for Okta Supported Features SP Initiated Auth Flow: SSO using OIDC initiated via NewZapp Requirements Administrative access to an Okta organization. Configuration Steps Open a new tab/window in your ...
Issues when pasting in text to a text block?
Recently we have received feedback where when you have been building your campaigns and perfecting your tone of voice within your comms, the space 'withintext' is removed. No matter how hard you try, it continues to push your buttons and cause ...
nhs.net Application Accounts
Initial Setup On our Trusted Delivery platform, your account connects to an @nhs.net application account. Details on how this is created can be found here: https://support.nhs.net/knowledge-base/application-account/ Once set up by your I.T team, the ...
Deleting specific contacts from a group
Using filters you can delete contacts from a group based on a filter of your choosing. Say for example you have uploaded a list into a new group and you want to delete the contacts from that group who are already in your account in other groups. ...
What's Your Customer ID (CID)?
So we can help you quickly & efficiently please quote your CID (Customer Identification Number) on all tickets. (Especially if you have multiple accounts with us.)
What is my CID?